Delete your Helix account

How to request deletion

1. Email privacy@gethelix.cloud from the email address registered to your Helix account.
2. Use the subject line “Account deletion request”.
3. Include your full name and the name of your care organisation.
4. We verify the request with your organisation’s registered manager, then confirm deletion by email. Requests are completed within 30 days.

You can also ask your organisation’s manager to deactivate your account from Staff settings inside the app at any time.

What is deleted

• Your sign-in credentials and authentication records.
• Your profile: name, initials, email address and organisation membership.
• Any personal preferences and device sessions.

What is retained, and for how long

Medication administration records (MAR, PRN, stock counts, topical applications and audit logs) are clinical records belonging to the care provider, not to the individual user. UK care regulation requires these to be kept as evidence of care delivered, so they are retained by the care organisation for 8 years after the record is created. After your account is deleted these entries remain attributed to your initials for audit purposes only; no other personal data about you is kept.

If you are a person receiving care and want your own records deleted, please contact your care provider, who is the data controller for those records.